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FAQs

A Thema e-Gift Card is a digital gift voucher that lets your loved ones choose from curated Thema Collection Hotel experiences—stays, dining, spa treatments, and more.
Yes! You can add a personal message, photo, voice note, or video to your Thema e-Gift Card to make your gift feel thoughtful and unique.
Absolutely. Send your Thema e-Gift Card instantly or schedule it to be delivered on a future date—ideal for birthdays, anniversaries, or surprise occasions.
If you've misplaced the original email, don't worry. We can resend the Thema e-Gift Card to the original email address—just contact our support team with your details.
The Thema e-Gift Card can be redeemed at participating Thema Collection Hotels & Resorts, including restaurants, bars, spas, and for room bookings. Availability may vary by location.
Thema e-Gift Cards are typically valid for 12 months from the date of purchase. Please check the voucher for specific validity details.
Yes, partial redemption is allowed. Your recipient can use the balance over multiple visits, as long as it’s within the validity period.
Thema e-Gift Cards are non-refundable and cannot be exchanged for cash. However, they are transferable and can be gifted to someone else before use.