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Thema Collection

FAQs

What is a Thema e-Gift Card?

A Thema e-Gift Card is a digital gift voucher that lets your loved ones choose from curated Thema Collection Hotel experiences—stays, dining, spa treatments, and more.

Can I personalize the gift card?

Yes! You can add a personal message, photo, voice note, or video to your Thema e-Gift Card to make your gift feel thoughtful and unique.

Can I schedule the delivery?

Absolutely. Send your Thema e-Gift Card instantly or schedule it to be delivered on a future date—ideal for birthdays, anniversaries, or surprise occasions.

What if I lose my e-Gift Card?

If you've misplaced the original email, don't worry. We can resend the Thema e-Gift Card to the original email address—just contact our support team with your details.

Where can I use the Thema e-Gift Card?

The Thema e-Gift Card can be redeemed at participating Thema Collection Hotels & Resorts, including restaurants, bars, spas, and for room bookings. Availability may vary by location.

What is the validity period?

Thema e-Gift Cards are typically valid for 12 months from the date of purchase. Please check the voucher for specific validity details.

Can the e-Gift Card be used more than once?

Yes, partial redemption is allowed. Your recipient can use the balance over multiple visits, as long as it’s within the validity period.

Can I cancel or refund my purchase?

Thema e-Gift Cards are non-refundable and cannot be exchanged for cash. However, they are transferable and can be gifted to someone else before use.
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